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Ahotecx Refund & Return Policy



Effective Date: 17 November 2025


At Ahotecx, we value your satisfaction and strive to provide high-quality products. Please read our Refund & Return Policy carefully before making a purchase.



1. Shipping & Delivery



  • Orders are processed and shipped within 7–20 business days.
  • Delivery times may vary depending on your location and external factors (customs, holidays, etc.).




2. Returns



  • You may request a return within 14 days of receiving your order.
  • Items must be unused, in their original packaging, and in the same condition as when you received them.
  • Custom or personalized items are non-returnable unless defective.




3. Refunds



  • Refunds are issued only after we receive and inspect the returned item.
  • Approved refunds will be processed to your original payment method within 7–10 business days.
  • Shipping costs are non-refundable, unless the return is due to our error (e.g., wrong or defective item).




4. Exchanges



  • We currently do not offer direct exchanges. If you want a different product, please return the original item for a refund and place a new order.




5. Damaged or Defective Items



  • If your item arrives damaged or defective, please contact us within 7 days of delivery with a photo of the item.
  • We will provide a full refund or replacement at no additional cost.




6. How to Request a Return



  1. Contact our support team at support@ahotecx.com with your order number and reason for return.
  2. We will provide instructions on how to return your item.




7. Limitations of Liability



  • We are not responsible for lost packages during return shipping.
  • Refunds are only processed once the item is received and inspected.
  • By placing an order, you agree to this Refund & Return Policy.